Frequently Asked Questions

Q. How long can I expect to be at the clinic?
A. The average clinic visit takes 1 ½ hours to 2 hours depending on your visit type.

Q. Do I get test results back the same day?
A. We offer rapid HIV testing and results will be provided to you during your visit. Other STAT (immediate) testing may be ordered by your clinician, and you will receive those results the same day as well. All additional testing, such as chlamydia and gonorrhea, typically take 7 days to return. Please be sure to call 317-221-8300 (option #2) to receive the rest of you results.

Q. Do you accept insurance or Medicaid/Medicare?
A. No, we do not accept any form of insurance or Medicaid/Medicare. The $20 clinic fee can be paid by cash, check, or credit card (Visa & MasterCard).

Q. Can I make an appointment for someone else?
A. Unfortunately, you can’t make an appointment for someone else. The person who would like to schedule an appointment needs to call the clinic at 8am on the day they would like to be seen.

Q. Does my parent or guardian need to come with me?
A. No, anyone over the age of 14 does not need a parent or guardian with them to receive care. Your visit is confidential and protected by HIPAA (Health Insurance Portability and Accountability Act). We cannot share any medical information with anyone other than the patient.

Q. Can I bring my child to my appointment?
A. We recommend not bringing children to the clinic as the medical questions needed for your care may be inappropriate for them to hear. We also do not provide childcare during your visit.

Q. Are your services anonymous?
A. Our services are confidential but not anonymous. It is important that you provide the clinic with your legal name, date of birth, and contact information so that your medical records are accurate. To maintain confidentially, we use a numbering system to keep track of our patients instead of calling patients by name.

Q. What herpes (HSV) tests do you offer?
A. If you have small, painful, fluid-filled blisters, or red sores in your genitals during your visit, we can test you for herpes. The clinic no longer offers any blood tests for herpes. We cannot determine if you have previously been exposed to herpes or had a previous outbreak, we only evaluate current outbreaks. If you need treatment for herpes you will receive a one-time prescription from us, but any additional prescriptions will need to be filled by your primary care provider.

Q. Do you test for HPV (human papillomavirus) or do PAP smear/tests?
A. We do not test for HPV, but we can treat genital warts which are a form of HPV. We also do not perform PAP smears. We may perform a pelvic exam on women during their visits but this will not include a PAP smear.

Q. Do you offer pregnancy tests?
A. No, we do not test for pregnancy as a part of our routine care. We may need to know if a woman is pregnant before prescribing certain medications or treatment, but pregnancy tests are not given otherwise.

Q. Do I need to avoid food or drinks before my visit?
A. Our tests do not require you to avoid food or drink before your visit. In fact, we recommend drinking plenty of water and eating a meal prior to your visit. Eating and drinking something can soothe your stomach if you are given medication during your appointment.

Q. Do you have birth control?
A. We provide condoms but do not offer other forms of birth control.

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